Privacy Policy

Effective Date: Aug 7, 2025

Welcome to Momora (“we,” “us,” “our”). We are committed to protecting the privacy of our users (“you,” “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, Momora (the “App”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the App.

1. Authentication and Account Creation

To use Momora, you must sign in using a third-party social login provider—specifically, Google or Apple. We do not support account creation or login via email and password. When you sign in with Google or Apple, we receive certain information from your chosen provider, such as your name, email address, and (where available) profile picture, which we use to create and manage your account.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Effective Date” of this Privacy Policy.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the App includes:

Personal Account Data: When you register, we collect information necessary to create and manage your account, such as your name, email address, and subscription status (user_profiles table data). Authentication is handled exclusively via social login providers (Google and Apple). We do not collect or store passwords.

Social Login Data: When you sign in with Google or Apple, we receive information from your chosen provider, which may include your name, email address, and (if available) your profile picture. The specific data provided depends on your settings with the provider and their privacy policy. We use this information solely to create and manage your account within the App.

Family Member Information: Information you provide about your family members, including names, nicknames, date of birth, gender, profile pictures, photo descriptions (generated via AI analysis of uploaded photos), illustrated portraits (generated via AI), and any additional notes you provide.

Memory Journal Content: Text content you enter for your journal entries (memories), the date associated with the memory, and tagged family members.

AI-Generated Data: Data generated through AI processing, including detected emotions associated with memories, color palettes derived from emotions, prompts used for generating illustrations, and the generated illustrations themselves (portraits and memory illustrations).

Technical Data: We may automatically collect certain information when you access the App, such as your mobile device ID, model, manufacturer, operating system version, IP address, and potentially crash report data, primarily for app functionality, security, and improvement purposes. (Managed via Expo/Supabase/OS features).

Device Information for Abuse Prevention

To prevent abuse of our free trial offerings, we collect a salted, non-reversible hash of your device identifier. This hash cannot be used to identify you personally or your device, but helps us ensure each device can only claim free credits once. This information is:

- Automatically collected when you create an account
- Stored securely in our database
- Used solely for preventing duplicate free trial claims
- Cannot be reverse-engineered to identify your device
- Retained permanently for fraud prevention purposes

Account Deletion and Grace Period

When you request account deletion, we provide a 15-day grace period during which:

- Your account is marked for deletion but remains recoverable
- You can contact us to restore your account
- After 15 days, all your data is permanently deleted
- Device hash information may be retained for fraud prevention

During the grace period, your data remains subject to this privacy policy. After permanent deletion, no personal data is retained except for the anonymized device hash for fraud prevention.

3. How We Use Your Information

Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the App to:

- Authenticate your access to the App using your chosen social login provider (Google or Apple).
- Create and manage your account using information provided by your social login provider.
- Process journal entries (memories) that you create.
- Display family member profiles and calculate ages based on provided dates.
- Generate AI-based illustrations for memories and family member portraits using OpenAI services (DALL-E/Image Edit, Vision).
- Analyze the text content of memories to detect emotions using OpenAI services (GPT models).
- Display memories on a timeline and calendar view.
- Facilitate data export upon your request.
- Monitor and analyze usage and trends to improve your experience with the App.
- Perform other business activities as needed (e.g., troubleshooting, security monitoring).
- Communicate with you regarding your account or the App (if applicable).
- Authenticate your access to the App using your chosen social login provider (Google or Apple).
- Create and manage your account using information provided by your social login provider.
- Process journal entries (memories) that you create.
- Display family member profiles and calculate ages based on provided dates.
- Generate AI-based illustrations for memories and family member portraits using OpenAI services (DALL-E/Image Edit, Vision).
- Analyze the text content of memories to detect emotions using OpenAI services (GPT models).
- Display memories on a timeline and calendar view.
- Facilitate data export upon your request.
- Monitor and analyze usage and trends to improve your experience with the App.
- Perform other business activities as needed (e.g., troubleshooting, security monitoring).
- Communicate with you regarding your account or the App (if applicable).

4. How We Share Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
- Third-Party Service Providers: We share information with third-party vendors and service providers that perform services for us or on our behalf, requiring access to such information to do that work. Examples include:
Supabase: Our backend provider for authentication, database storage (including user profiles, family members, memories), file storage (profile pictures, illustrations), and edge functions. Supabase stores data on its secure servers.
- OpenAI: Used for AI features. Specifically:
- Profile pictures are sent for analysis (Vision) and portrait generation (Image Edit).
- Memory text content is sent for emotion analysis (GPT models).
- Memory text content and relevant character data (derived from photo descriptions/portraits) are sent for memory illustration generation (Image Edit).
- Data sent to OpenAI is processed according to their policies. Please refer to OpenAI’s Privacy Policy and Terms of Use for details on their data handling.
- Other Third Parties: We may share your information with advertisers and investors for the purpose of conducting general business analysis (only aggregated, non-personal data where possible).
- Sale or Bankruptcy: If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity.
- Social Login Providers: When you choose to sign in with Google or Apple, you are subject to their respective privacy policies and terms of service. We do not share your data with these providers, but they may collect information about your use of their authentication services. Please refer to Google’s Privacy Policy and Apple’s Privacy Policy for more information.

We do not sell your personal information.

5. AI Feature Data Handling

Our App utilizes AI services from OpenAI to generate illustrations and analyze emotions. This involves sending specific data points to OpenAI as described in Section 4.

- We only send the necessary information required for the specific AI task.
- Generated content (illustrations, detected emotions) is stored within our App database (Supabase) to provide the features and allow offline viewing/caching where applicable.
- Profile Picture Handling: As per our planned features, we aim to delete the original profile picture you upload for a family member from our storage once the corresponding AI-generated illustrated portrait has been successfully created and stored. The AI-generated description may be retained to assist future illustration generation.

6. Data Retention

We will retain your personal information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. You can delete specific family members or memories through the App’s interface. Deleting your account will result in the deletion of your associated personal information, subject to necessary retention for legal or backup purposes.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request correction of inaccurate personal information. Much of this can be done directly within the App (e.g., editing family member details, memory content).
- Deletion: You have the right to request the deletion of your personal information or account, subject to certain exceptions.

To exercise these rights, please contact us using the contact information provided below, or utilize the features available within the App where applicable.

8. Children's Privacy

Momora is intended for use by parents and guardians to record memories about their children. The App is not directed at children under the age of 13 (or relevant age in your jurisdiction), and we do not knowingly collect personal information directly from children. By creating an account and adding information about children, you represent that you are the parent or legal guardian and consent to the collection and processing of that information as described in this policy. If we become aware that we have inadvertently collected personal information from a child without appropriate parental consent, we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy within the App or on our website and updating the effective date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: hello@usemomora.com